Terms and Conditions

The service is provided by Plumeria, trading as Plumeria. Questions about these terms can be sent to legal@plumeria.app.

If you accept these terms on behalf of a company or other organisation, you confirm you have authority to bind that organisation. If you are contracting as an individual, you confirm you are of legal age in your jurisdiction.

Plumeria is a software service for tracking trade and customs regulation, importing broker, ACE and ERP data, modelling entity level risk exposure, and maintaining an audit trail of changes and approvals. Features vary by plan and may change as the product develops.

Subject to these terms and your plan, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the service for your internal business purposes.

You must provide accurate registration information and keep it current. You are responsible for keeping credentials confidential and for all activity under your account and under any account you invite into your workspace. Notify us immediately at support@plumeria.app if you suspect unauthorised access.

Seats are counted per person. Sharing a single login between several people is not permitted.

You must not, and must not permit anyone else to:

• use the service for unlawful, fraudulent, deceptive or sanctions-evading purposes;
• upload malware, attempt to probe, scan or breach security or authentication measures;
• scrape, crawl, or systematically extract data or content from the service;
• infringe intellectual property, privacy, confidentiality or other rights of any person;
• reverse engineer, decompile, or attempt to derive source code or model logic;
• resell, sublicense, rent or otherwise redistribute the service or its outputs as a competing product;
• circumvent seat limits, plan entitlements, rate limits or other technical restrictions;
• upload data you do not have the right to upload, or export-controlled material you are not permitted to transmit.

Our full Acceptable Use Policy forms part of these terms.

You retain all rights in the data you upload (regulatory feeds you configure, broker, ACE and ERP files, portfolio entities and notes). You grant us a limited licence to host, copy, process and display that data solely to operate and support the service for you.

You are responsible for the accuracy and lawfulness of the data you upload, including obtaining any consents required for personal data contained in it.

We and our licensors retain all rights in the service, including the software, interfaces, documentation, data models, scoring logic, branding and any feedback-derived improvements. Nothing in these terms transfers ownership to you.

Plumeria is an information and workflow tool. It does not provide legal, customs brokerage, tax, financial or other professional advice. Regulatory content is aggregated from third party and public sources and may be incomplete, delayed, superseded or inaccurate. Risk scores, suggestions and any AI generated summaries are indicative only.

You remain solely responsible for your compliance decisions, filings and declarations, and you must independently verify any output before relying on it. Qualified professional advice should be obtained where the stakes warrant it.

Some features use automated and AI models to summarise or assess regulatory material. Output may be inaccurate or incomplete, must not be treated as a regulatory determination, and should be reviewed by a competent person. You are responsible for the prompts and content you submit and for how you use the output.

The service can connect to third party systems such as GitHub, OneDrive and SharePoint. We are not responsible for those services, their availability, or the accuracy of data drawn from them. Your use of them is governed by their own terms.

We work to keep the service available and performing well, but we do not guarantee uninterrupted or error-free operation. Access may be suspended for maintenance, security or reasons beyond our control. The service is provided on an "as is" and "as available" basis.

Plans, seat allowances and prices are shown in the app at the point of purchase. Subscriptions renew automatically for the selected period until cancelled. Trials convert to a paid subscription unless cancelled before the trial ends. Extra seats are billed at the published per-seat rate.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, taxes, invoicing, cancellation and refund mechanics are governed by Paddle's Buyer Terms, together with our Refund Policy.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranty that the service will meet your regulatory obligations or produce any particular outcome.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings, or loss or corruption of data, however caused.

Our total aggregate liability arising out of or relating to the service or these terms, in contract, tort (including negligence) or otherwise, is limited to the amount you actually paid us for the service in the twelve (12) months immediately preceding the event giving rise to the claim. Where no fees were paid (for example during a free trial or complimentary access), our aggregate liability is limited to one hundred US dollars (USD 100).

We are not liable for fines, penalties, seizures, duties, demurrage, delayed shipments or other losses arising from your compliance decisions, from third party or public data being incorrect, incomplete or out of date, or from your failure to verify output before acting on it.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

You will indemnify and hold harmless Plumeria, its officers, employees and contractors from any claim, loss, liability, fine or expense (including reasonable legal fees) arising from your data, your use of the service, your breach of these terms or of applicable law, including customs, export control and sanctions law.

We may suspend or terminate access, with notice where practicable, for material breach of these terms, non-payment, security or fraud risk, unlawful use, or repeated or serious policy violations. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

On termination your right to use the service ends. You may export your data during the 30 days following termination, after which it may be deleted or anonymised. Audit and change history is retained for the periods described in our Privacy Notice.

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these terms, except where disclosure is required by law.

We may update the service and these terms. Material changes will be notified in the app or by email before they take effect. Continued use after the effective date constitutes acceptance.

These terms are governed by the laws of the State of Texas, United States, and the courts of the State of Texas, United States have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country of residence. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. If any provision is held unenforceable, the remainder continues in force. These terms, with the policies referenced in them, are the entire agreement between the parties.