Refund & Cancellation Policy
Maatvia is sold as a subscription and billed in advance. Refunds apply to annual subscriptions only, and are pro-rated from the end of the month that is active when you request them. Monthly subscriptions are not refundable.
Monthly subscriptions — no refunds
Monthly plans (Solo, SME, Enterprise and any extra seats billed monthly) are charged for the period ahead and are non-refundable in whole or in part.
You may cancel at any time from Account settings. Cancellation stops the next renewal; access continues until the end of the period you have already paid for. Partial months, unused seats and unused features are not credited.
Annual subscriptions — pro-rated refunds
If you cancel an annual subscription mid-term, you may request a refund of the unused portion. The refund is calculated as follows:
- Service ends at the end of the calendar month that is active on the date we receive your request — the current month is treated as fully used and is not refunded.
- We divide the annual fee actually paid (net of taxes, discounts and payment fees) by twelve to get a monthly value.
- We refund that monthly value for each whole month remaining after the active month ends.
Worked example: an annual plan of $1,200 paid on 1 March, cancellation requested on 20 June. June is the active month, so access runs to 30 June and July–February (8 months) are refunded: 8 × $100 = $800.
Extra seats added to an annual subscription are refunded on the same basis, pro-rated over the remaining whole months.
What is not refundable
- The month that is active when you request cancellation.
- Any monthly-billed subscription or seat.
- Taxes, duties, bank charges and payment-processor fees.
- Amounts already consumed under a discount, promotion or trial credit.
- One-off implementation, onboarding or data-migration services once delivered.
- Periods during which your account was suspended for breach of the Terms of Service or Acceptable Use Policy.
How to request a refund
Cancel in Account settings, then email support@maatvia.com from the account owner's address with your organisation name and the reason for cancelling. We confirm the calculation in writing before processing.
Approved refunds are issued to the original payment method through our payment processor, normally within 10 business days of confirmation. Your bank may take longer to post the credit.
Downgrades, seat reductions and cadence changes
Removing seats or moving from Enterprise to a smaller plan takes effect at the next renewal; we do not refund the difference for the current period.
Switching from monthly to annual applies at the next renewal. Switching from annual to monthly applies at the end of the annual term.
Where a change results in a credit under our payment processor's proration, that credit is applied to future invoices rather than paid out in cash.
Statutory rights and exceptional cases
Nothing here limits non-waivable statutory rights that apply to you, including any mandatory consumer withdrawal right in your jurisdiction.
If we terminate your subscription for our own convenience, or discontinue the service entirely, we refund the unused portion pro-rata on the same monthly basis regardless of billing cadence.
Duplicate or clearly erroneous charges are refunded in full once verified.
Chargebacks
Please contact support@maatvia.com before raising a chargeback — most billing questions are resolved the same day. Accounts with an open chargeback may be suspended until the dispute is closed.