Terms of Service

1. The service and your subscription licence

Maatvia is a software-as-a-service console that aggregates trade, customs and regulatory information you or your sources provide, scores program health, tracks regulatory change and helps you document mitigation steps.

Subject to these terms and payment of the applicable fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the service for your own internal business purposes during your subscription term.

We may improve, change or discontinue individual features. We will not materially reduce the core functionality of a paid plan during a period you have already paid for.

2. Seats and fair use

Each plan includes a fixed number of named user seats. A seat belongs to one identified individual and may not be shared, pooled, resold or used by automated agents on behalf of several people.

• Solo includes one seat, SME includes five, Enterprise includes ten.
• Extra seats can be added at any time and are billed on the same subscription.
• Deliberately circumventing seat limits is a material breach and may lead to suspension.

We may apply reasonable rate limits to API calls, uploads, exports and AI-assisted features to protect the service for all customers.

3. Customer data and ownership

You retain all rights in the data you upload, connect or generate in the console, including spreadsheets, company records, classification data and mitigation notes ("Customer Data").

You grant us the limited right to host, process, transmit and display Customer Data solely to provide and support the service, to keep it secure, and to comply with law.

You are responsible for having the rights and lawful basis to provide Customer Data to us, including any personal data of your employees, customers or counterparties.

We do not sell Customer Data, and we do not use identifiable Customer Data to train third-party AI models.

4. AI-assisted features

Parts of the service are AI-assisted, including translations, summaries of regulatory measures, classification suggestions and screening explanations. AI output is generated automatically and can be incomplete, out of date or plainly wrong.

AI-assisted output is a drafting aid, not a determination. You remain responsible for reviewing it, verifying it against the official source, and making your own decision. See the AI & Automated Content Disclosure for details.

5. No professional advice; you remain responsible for filings

Maatvia LLC is not a customs broker, freight forwarder, law firm, accountancy firm or licensed adviser, and no part of the service creates an adviser–client relationship.

You remain the importer or exporter of record and remain solely responsible for your classifications, valuations, licence determinations, screening decisions, declarations and filings, and for engaging qualified professionals where required.

6. Fees, renewal and taxes

Fees are shown at checkout and charged in advance for each billing period through our payment processor. Subscriptions renew automatically for successive periods until cancelled.

You can cancel at any time from Account settings; cancellation takes effect at the end of the current period. Refunds are governed exclusively by our Refund & Cancellation Policy — monthly plans are non-refundable, and annual plans are refunded pro-rata from the end of the currently active month.

Prices exclude taxes, duties and payment fees unless stated otherwise. Where tax applies it is added at checkout. Non-payment may lead to suspension after notice.

7. Acceptable use and suspension

You must use the service lawfully and in line with the Acceptable Use Policy, which forms part of these terms.

We may suspend or limit access without prior notice where we reasonably believe there is unlawful use, a security threat, a risk to other customers, or non-payment. We will restore access once the cause is resolved.

8. Third-party sources and integrations

The service can connect to third-party systems such as Microsoft OneDrive or SharePoint, and it presents information originating from public authorities, commercial data providers and files you supply.

We do not control those sources or systems, do not warrant their accuracy, completeness or availability, and are not responsible for their acts, omissions or changes. Your use of a connected system remains subject to your agreement with that provider.

9. Disclaimer of warranties

The service, all regulatory content and all AI-assisted output are provided "as is" and "as available". To the maximum extent permitted by law we disclaim all warranties, whether express, implied or statutory, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service or its content is accurate, complete, current, uninterrupted or error-free.

We do not warrant that use of the service will result in compliance with any law, regulation, sanctions programme, licence requirement or customs obligation.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential damages, or for loss of profits, revenue, goodwill, anticipated savings, business opportunity or data, however caused and on any theory of liability.

Without limiting the above, and to the maximum extent permitted by law, Maatvia is not liable for: customs duties, tariffs, taxes, interest, penalties, fines, forfeitures, seizures, detentions, storage or demurrage charges; delayed or refused shipments; denied or revoked licences; enforcement action, audits or investigations; or decisions you take in reliance on the service, its regulatory content or its AI-assisted output.

Maatvia's total aggregate liability arising out of or relating to the service or these terms is limited to the total fees you actually paid to Maatvia for the service in the twelve (12) months immediately preceding the event giving rise to the claim.

These limitations apply even if a remedy fails of its essential purpose, and they do not exclude liability that cannot lawfully be excluded — such as liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence.

11. Indemnity

You will defend, indemnify and hold harmless Maatvia and its officers, employees and contractors against third-party claims, losses, fines and reasonable legal costs arising from your Customer Data, your use of the service in breach of these terms or applicable law, or your trade, customs, sanctions or export decisions.

12. Term, termination and data after termination

These terms apply for as long as you have an account. Either party may terminate for material breach that is not cured within thirty (30) days of written notice.

You can export your mitigation steps and other records at any time while your subscription is active. After termination we may delete Customer Data following the retention periods in the Privacy Statement; export what you need before your access ends.

13. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these terms, except where disclosure is required by law.

14. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.

The United Nations Convention on Contracts for the International Sale of Goods does not apply. Each party waives any right to a jury trial and to participate in a class or representative action, to the extent permitted by law.

15. Changes to these terms

We may update these terms. Material changes take effect for your next billing period, and we will show the new version and updated date on this page. Continuing to use the service after a change takes effect means you accept the updated terms.

Questions? Write to legal@maatvia.com.